For years, our white-label telephone management service has helped businesses stay connected, project professionalism and ensure every caller is handled with care. Clients tell us they value that personal human touch and indeed so do we.
But the world of business communication is evolving, and we’ve been listening.
Today’s customers expect responsiveness at every hour, even outside traditional working times. Teams want to reduce routine call handling, free up internal resource, and avoid missing opportunities when the phone rings. That’s why we’re excited to introduce a new capability to complement our human telephone reception: Swiftcase’s Voicebots.
The Voicebots bring intelligent, bespoke voice automation to your company. Built by Swiftcase, trusted by many UK companies and fully integrated with our existing services, these voicebots can:
- Handle routine inbound calls with natural, conversational responses
- Capture accurate caller intent and relay it securely to your team and/or send captured data directly to your CRM / system
- Route calls intelligently based on your business rules and tone
- Operate 24/7 without fatigue, hold times or drop-offs, in over 100 different languages
Importantly, these aren’t generic, off-the-shelf bots. Each voicebot is custom-designed for your business, trained on your workflows and built to reflect your brand’s tone and service expectations.
We’re living in a hybrid world with technology and human expertise working together, not instead of one another. The Voicebot doesn’t have to replace your Whitfield reception service; it augments it. During core hours, our experienced human team continues to provide white-label call handling. Outside of these times, your voicebot ensures continuity, responsiveness and a consistently professional caller experience. Or for a more budget friendly option, let it handle your calls 24/7.
This combination lets your business:
- Maintain continuous availability without increasing headcount
- Reduce the burden of repetitive call handling
- Improve caller satisfaction and first-reach resolution
- Provide seamless switchboard operation, day and night
At Whitfield, we believe the best service adapts to the needs of the business and the expectations of customers. Voicebots are not about replacing people; they’re about enabling your people to do higher-value work, while ensuring your business never misses a call that matters.
If you’re curious how this can sit alongside your existing telephone management or reception service, we’d love hear from you here.
This video is a short demonstration of our Voicebot working in an accident management company: