Our telephone answering services have been supporting savvy businesses who recognise the benefits of swift call answering by professional & friendly receptionists, coupled with the cost savings of not needing full time receptionists.
New customers biggest worry is whether we can represent their company as well as they do & we appreciate what a huge responsibility this is for our team. To overcome this, we spend time with each client, getting to know & understand their company. Not just the technical side, but also their culture to ensure we can embody their values, goals & ethos when handling their calls. This results in us becoming an undetectable extension of their team, providing a seamless customer journey.
Some calls need filtering out; persistent sales calls, surveys, scams, etc; a professional team will know how to filter them out. All calls are recorded so can always go back for any training or monitoring purposes.
Calls can be routed anywhere, messages transcribed to email, calls transfer to various departments; anything a traditional reception switchboard would undertake. There’s a choice of piggybacking onto an existing number, or we supply a full range of local, national, free and premium rate numbers, handy for business who wish to portray a presence in say London.
A virtual reception is a very cost effective staffing solution for small businesses giving flexibility of gaining temporary staff at a moment’s notice.
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